Riu Plaza España

From arrival to departure the staff were amazing. Everyone we met were friendly and helpful. We used customer services on a couple of occasions for tips on restaurants and found them really knowledgeable and keen to help. The lift system in the hotel runs smoothly so I am surprised that previous reviewers have said they had issues. Breakfast was exceptional, from hot choices of various sausages, bacon, numerous types of eggs and omelettes, tomatoes and beans. There was a large selection of fruit and yoghurts, cereals, pastries, pancakes (with the largest container of Nutella that I have ever seen😋), breads and churros. There was also a vast choice of cold and hot drinks, including, various coffee, teas, smoothies, juices and champagne. There were take away cups by a coffee machine too. Breakfast was available until 10.30 and 11 weekends which was lovely as often hotel breakfast can end very early. As guests of the hotel we had free access to the 360 bar with amazing photo opportunities across the city. We went up there every evening for drinks before heading off for our meal. The queues for the viewing platform were always long at night as non residents can pay to go up, but we went up at 11am the day we arrived and were able to get photos with ease. As residents, we were given preferential access and were always found seats. Our room was very comfortable with a King size bed, hairdryer, plenty of toiletries including shampoo, conditioner, shower gel and body cream. There were two large well lit mirrors in the room too which is something I find lacking in some hotels. There was a tv, but we only watched some news. There was also an ironing board, iron and fridge. Coffee, tea and water were provided in the room and more available by calling customer services if required. The location of the hotel was just perfect, being central to most places and there was a metro right outside to get to those places further a field.

The breakfast was awesome ! the employees were very helpful and friendly. Roy from the front desk and Gaston from the roof top bar. The room was just right in front of the Plaza Espana on floor 9 . I was in love with our room and view ! Room service the food was great ! the club sandwich and the chicken fingers with honey mustard. The location of the hotel was the best to go to different places and close to stores to buy clothing , souvenirs and food and bars. Metro station just right next to the door on the corner.

The location was great, overlooking Plaza Espana, very easy to walk to lots of attractions and next door to the metro line. Our ‘room’ - we had a family room which had a lounge / sofa bed, dressing area / entrance, bedroom and bathroom - was spacious, clean & had great views across the square and city. We went B&B where there was excellent choice and very fresh. The roof top bar has amazing views across the city and was very popular.

Best location . We are very surprised for high quality of Breakfast.

If it’s your first time in Madrid and you want everything to be close and easy, this is the place to be. Right on the main strait where all the action is, just in front of you there’s an historic park and couple blocks more you find the royal palace. If you go out from the hotel lobby and turn left you find a try station, bus stop and taxi stops. Also right next to the hotel you will find Spain most famous clothing brands which are super affordable and elegant at the same time, you will find an elegant overcoat for less than $100 US dollars. If you want to hang out (bar/lounge style) just go to the roof top (no cost for guests, exclusive access/elevators non accesible from general public) with the best view of Madrid